Cancel a subscription
Canceling a subscription is used when you stop using a service, but you still want to keep its payment history, analytics data, and the option to reactivate it in the future.1
Open the subscription
Go to the subscriptions page.Click on the subscription you want to cancel to open the subscription drawer.
2
Open the cancel dialog
In the top-right corner of the drawer, click the cancel button next to the close icon.A dialog asks whether you have canceled the subscription.
3
Set the end date
Select the Unsubscribed on date — this is when the subscription ends.The earliest possible date is one day after the subscription started.
4
Confirm cancellation
Click Yes, it’s canceled to confirm.Click No, not yet if you want to close the dialog without canceling.
- The subscription moves to the Canceled subscriptions section below the active table on the subscriptions page.
- It will no longer appear in future cost calculations.
- Past payments remain visible in reports for historical accuracy.
- You can reactivate the subscription at any time from the subscription drawer.
Delete a subscription
Deleting a subscription completely removes it from your Space. Use this option only if the subscription was added by mistake or you no longer want to keep its records.1
Open the subscription
Go to the subscriptions page.Click on the subscription you want to delete to open the subscription drawer.
2
Open the delete tab
Select the Delete tab in the drawer.A warning explains that deleting permanently removes the subscription and all associated data. If you want to keep history, consider canceling instead.
3
Start deletion
Click Delete subscription.A confirmation dialog asks whether you are sure you want to delete the subscription.
4
Confirm deletion
Review the warning — deleting permanently removes the subscription, its history, associated reminders, and report data. This action cannot be undone.Click Yes, delete my subscription to confirm, or Cancel to go back.
- The subscription and its entire history are permanently removed.
- Associated reminders are removed.
- The subscription is removed from all reports.
- Deleted subscriptions cannot be recovered.